Neptune IVC is best visualised as an unlimited resource of "virtual agents". It is a technology that will help you contact your customers within minutes by telephone, email, SMS, or fax. Neptune IVC enables your customer to 'interact and transact' with the technology, for example to confirm account details, select product options, make payments or request to be transferred to a live agent.

Critically, unlike 'call blasting' technologies, Neptune IVC allows you to personalise the message for each individual customer. Any data that is held on your system can be used to personalise the communication.
For example, each message could include the customer name and reference number. It has a multitude of applications including sales, surveys, low balance or fraud alerts, appointment setting and Collections.

To learn more about how Neptune IVC can dramatically change the way you communicate with your customers, contact us today!