Deregulation in the utilities industry has led many water, gas, and electricity providers to rethink their customer service delivery models and look for new ways to generate greater value at lower costs. Public and private utilities are under pressure to achieve higher levels of customer satisfaction through service reminders, rate changes, work scheduling, and accurate meter readings.

Neptune IVC is the most cost effective way to reach out to customers and keep them informed on a wide range of issues - from emergency notifications to potential service disruptions to changes in price and service. Other tasks such as customer surveys, meter readings, and collections are core applications of Neptune IVC.