Early Delinquency Management
- A major U.S. based credit card issuer with operations in Canada was trying to improve
its early stage delinquency management process. Many accounts were being handled in-house due to fears that customer service levels would decline...
- A major UK Finance company was trying to improve its early stage delinquency management process. Its internal team was failing to meet the required targets...
- A major Canadian Telecommunications Company implemented revisions in their adjudication process, changing the rules that determined who got credit and how much...
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Customer Care Outsourcing
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Proactive Churn Management
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