Collections activities are essential to financial institutions, insurance companies, retailers, and all levels of government. Collection agencies make millions of calls each year and are continually looking for ways to drive greater efficiencies into their business . Live agent call centres can be a costly and inefficient means of contacting debtors, especially for low balance accounts.

Neptune IVC offers a flexible, personalised solution that can work independently to compliment your existing collections infrastructure. With unlimited outbound call capacity, IVC can improve and verify right party connects, automate payment options, allow “hot key” transfer feature to live agents, and offer a full suite of reporting options detailing total calls, connects, disconnects, transfers, and more.